Terms of service

Diamonds are digital items. Once delivered,

 

*They are non-returnable and non-refundable, except in cases specified 

BIGO Live /Aussiejessrs pty ltd generally operates an "All Sales Final" policy for diamond top-ups,

meaning refunds are rarely granted once diamonds are credited to an account.

 

 Refunds are primarily limited to 7-day windows for technical errors, unauthorized transactions, or non-delivery, and diamonds must remain unspent. 

Key Refund Policies and Conditions:

 

Eligible Scenarios: Technical errors (wrong quantity), duplicate charges, unauthorized charges, or non-delivery of diamonds.

 

Non-Eligible Scenarios: Diamonds already spent, buyer's remorse, or account suspensions.

Time Limit: Requests must be made within 7 days of the transaction.

Consequences of Chargebacks: Filing a chargeback with your bank often results in immediate, automatic suspension or a ban of the BIGO account. 

 

                How to Request a Refund:

 

Gather Evidence: Collect your numeric Bigo ID, transaction ID, payment receipt, and screenshots.

 

🌟 Go to aussiejessreseller.com and feel out a refund report.