Legal notice

BIGO Live generally operates an "All Sales Final" policy for diamond top-ups, meaning refunds are rarely granted once diamonds are credited to an account. Refunds are primarily limited to 7-day windows for technical errors, unauthorized transactions, or non-delivery, and diamonds must remain unspent. 

Key Refund Policies and Conditions:

Eligible Scenarios: Technical errors (wrong quantity), duplicate charges, unauthorized charges, or non-delivery of diamonds.

Non-Eligible Scenarios: Diamonds already spent, buyer's remorse, or account suspensions.

Time Limit: Requests must be made within 7 days of the transaction.

Consequences of Chargebacks: Filing a chargeback with your bank often results in immediate, automatic suspension or a ban of the BIGO account. 

How to Request a Refund:

Gather Evidence: Collect your numeric Bigo ID, transaction ID, payment receipt, and screenshots.

 

 

You are responsible for maintaining the security and access to your account.

 

***Dispute Resolution***

*If you experience any problems with your purchase, please contact our Customer Support team first. 0456570437